Here you can find answers to your questions about our products and services. Our FAQ page provides information on ordering, shipping, returns, and more. Contact us if you can’t find what you’re looking for, and we’ll do our best to answer your question.
Why choose Sydney Cakery?
Sydney Cakery chooses only the freshest ingredients for our creations that are handmade and baked fresh to order. Our baked goods are moist and extraordinarily good. We take the time to make sure your order is exactly what you wish for. Our aim is to provide you with warm, down-to-earth Southern American hospitality and stand by the quality and taste of our baked goods.
Where is Sydney Cakery?
Our shop is located in Surry Hills less than a 5 minute walk from Central Station. Click here for directions.
What are your opening hours?
You can order online at any time for pickup of delivery, but if you'd like to stop by we are open to the public on the following days/times:
Monday to Friday 7:30am to 4pm
Saturday 8:30am to 1pm
Closed Sundays & Public Holidays
Check our page "Holiday Trading Hours" for opening hours during holiday periods.
What Delivery and Pickup options are available?
We offer the following options:
- Pickup in store - collect your order from our shop in Surry Hills during our business hours
- Delivery - This option allows you to schedule a delivery to an address in the Sydney metropolitan region within a 4 hour* window.
- You can also arrange you own delivery using a service like Didi delivery - with this option you select the pickup option when ordering the cake and the book the delivery directly with your preferred delivery company
- Please Note: we don't take any responsibility for this option
For more details click here or contact us to discuss your requirements
*While we will do everything possible to deliver within your selected window, we use a 3rd party service for delivery and sometimes circumstances outside our control may result in delays.
How far in advance should I order?
As we make our products fresh to order, for online orders we require at least 2 working days advance notice. However if you require something sooner Contact Us to see if we are able to accommodate your requirements.
What types of payments do you accept?
Payment can be made by credit card, cash, direct deposit to Sydney Cakery's bank account, or PayPal. If you are ordering a specialty cake, then a 50% deposit of the agreed price will be due before commencing the cake and final payment must be made 7 days prior to your event.
What size cakes are available?
Most of our cakes are available as cupcakes, baby cakes (4"), small (6") and regular (9").
We can also do various custom sizes up to 12 inches, in both round and square formats.
What size cake should I order?
As a guide, our standard (9inch) 3-layer cake will be enough to serve up to 30 guests with a tea sized serving, or if you plan to serve the cake for dessert then the same size cake would enable you to serve 12 to 20 guests. Check out our serving guide to provide more details.
Can you accommodate my dietary requirements?
In most cases, yes. Contact us and let us know exactly what you require. We'll be happy to consult with you on any of your dietary requirements. We offer gluten free, dairy free and vegan choices.
How do I keep my cake fresh?
We can provide you with "best served" advice when you pick up your order.
Cold cake can taste stale. Generally speaking (and depending on the type of cake), cake tastes the best when it's at room temperature. This can be accomplished by removing it from the refrigerator at least one to two hours prior to serving.
If you have leftover cake and want to keep it for a longer time you can freeze it after tightly wrapping in plastic and covering in an airtight container for up to three weeks. However, if you expect to eat it within a few days, simply keep the cake in an airtight container in the fridge.
What if I need to change or cancel my order?
For changes or cancellations on any order, we require at least 24 hours* notice prior to the pickup or delivery date. Cancellations made after this will be given a store credit to use on your next order. For all refunds, you will need to provide us with your receipt.
*Custom cake orders and all wedding cake orders must be cancelled 7 days prior to the date of your event. A $50 cancellation fee applies to any cancellations made less than 7 days.
What if I want to return an item?
Our hope is that you never need to use this policy, but we know that mistakes can happen. If you are unhappy with any of our products for any reason, simply return the original to us and tell us what's wrong, we'll give you a consultation with one of our bakers. They'll find out exactly what has occurred, so it doesn't happen again! We will happily replace the item or provide you with a store credit if a replacement is not possible or unwanted. It's that simple. No fine print. We want to do everything we can to make the situation right.
